Lowe’s is the go-to store for many DIY and home improvement enthusiasts who are looking to get lumber of different shapes and sizes for their projects.
If you bought lumber from Lowe’s and it turns out your order was defective or maybe you changed your mind on using the lumber for the project, you may be looking to know if Lowe’s accepts lumber returns.
Well, customers who are looking to return unused lumber to Lowe’s will be happy to know that the company’s return policy allows for such returns within 90 days of purchase. This policy applies to all unused lumber that is in perfect condition, with the barcode still attached.
In this article, we will be showing you all you need to know about lumber returns at Lowe’s. This includes the accepted duration for return, requirements, and a step-by-step guide showing how to return lumber to Lowe’s.
Can You Return Lumber To Lowe’s?
Yes, Lowe’s customers can return unused lumber to the store where it was purchased within 90 days of purchase but there are some requirements to be met.
The first is that the lumber you’re returning must be in new and unused condition, with the barcode still attached. If the lumber is defective from the time of purchase, Lowe’s will accept the return even if it has been used.
Also, you are required to provide proof of purchase when returning.
Lowe’s accepts returns in-store or by mail but if you choose to return the lumber by mail, then you and not the store would be responsible for the shipping costs.
It’s important to note that if the lumber has been cut or altered in any way, it cannot be returned. Additionally, if the lumber has been exposed to the elements, such as rain or sun, it may not be eligible for return.
Will Lowe’s Accept Lumber Returns If It Is Already Used, Cut or Damaged?
Lowe’s return policy states that they do not accept returns for already used or cut lumber. However, if you receive a damaged lumber order, you can return it to the store.
Customers who are not satisfied with the look or quality of their purchase can return the lumber to any Lowe’s store in the US (but preferably the store where it was purchased) within 90 days of the original purchase date.
Do You Need A Receipt To Return Lumber To Lowe’s?
Returning lumber to Lowe’s is a straightforward process, and customers can return lumber with or without a receipt.
We generally recommend going along with your receipt when returning lumber to Lowe’s. Having a valid receipt makes the process easier and faster, as it provides proof of purchase and ensures that you receive a refund or exchange for the correct amount paid.
That said, if you no longer have a receipt, Lowe’s may still accept the return at its discretion. In such cases, Lowe’s may try to retrieve the receipt from their systems using your credit card information.
If the receipt still couldn’t be found, then Lowe’s issued an in-store credit for the lumber’s current selling price.
You are also required to provide a valid photo ID, such as a driver’s license or state-issued identification card, to make a return with or without a receipt in some Lowe’s locations.
How Long Do You Have To Return Lumber To Lowe’s?
Customers who have purchased lumber from Lowe’s have a return period of 90 days from the date of purchase. This policy applies to new and unused lumber.
However, if you used a Lowe’s Advantage Card to purchase the lumber, then you have an extended return period of 365 days from the date of purchase.
How To Return Lumber To Lowes (Step By Step)
Returning lumber to Lowe’s is a straightforward process. You can return new and unused lumber within 90 days of the original purchase date for a full refund or exchange. Here’s how:
- Locate the original receipt or order confirmation email. Proof of purchase is required for all returns.
- Bring the lumber and proof of purchase to the customer service or returns desk at any Lowe’s store.
- Explain why you’re returning the lumber to the customer service representative.
- Wait for the representative to process the return. If the rep certifies that the lumber is still new and unused (or defective at the time of purchase), Lowe’s will issue a full refund using the payment method you used to pay. In some cases, they can do an exchange if requested.
It’s important to note that customers must return the lumber in its original packaging with all original packing materials. Lowe’s reserves the right to refuse any returns that do not meet its lumber return requirements.
How Long Will It Take To Recieve A Refund From Lowe’s?
When returning a product to Lowe’s, you will receive a refund in the form of the original payment method used.
If you paid with a debit or credit card, the refund could take up to 15 days to process. However, you can opt to receive their refund in cash if you paid in cash, which is typically the fastest way to get refunded and is usually processed on the same day.
If you paid with a checking account number, you will receive your refund via a check in the mail, which can take up to 14 days to arrive. If opted for a gift card or merchandise credit when making the purchase, the refund will be issued in the form of store credit.
For exchanges, you can swap out the item you initially purchased for a different one of equal or lesser value. If the new product is of greater value, then you will be required to pay the difference.
Wrapping Up
In conclusion, Lowe’s has a generous return policy for lumber. Customers can return new and unused lumber within 90 days of purchase for a full refund or exchange.
If the lumber is defective, Lowe’s will also accept returns. However, customers should keep in mind that they may be required to provide proof of purchase, such as a receipt, and that returns made with a check may be refunded in-store credit.
It’s important to note that Lowe’s return policy for lumber may vary by location, so it’s always a good idea to check with your local store before making a return.
